Commitment to Accountability

We are committed to accountable and transparent ways of working with all stakeholders

The LWF is certified under the 2010 HAP Standard in Accountability and Quality Management.

We are a signatory to the Code of Conduct for the International Red Cross and Red Crescent Movement and NGOs in Disaster Relief.

We have zero tolerance for:

  • any form of abuse of power
  • sexual exploitation
  • fraud and corruption
  • physical and psychological abuse
  • criminal offences

We take complaints about LWF organizational or staff misconduct seriously, and will respond in a timely, appropriate manner through established mechanisms.

Have a complaint?

DWS Complaints Mechanism Policy & Procedures

LWF Jordan is a country program of the Lutheran World Federation’s Department for World Service (DWS), which puts responding to complaints from stakeholders at the core of its commitment to accountability.

The DWS Complaints Mechanism Policy and Procedure defines what a complaint is and the areas of responsibility of LWF/DWS staff, as well as detailing how to register, process and investigate a complaint.

Learn more and download the Policy

LWF Staff Code of Conduct

The LWF Staff Code of Conduct Regarding Sexual Exploitation and Abuse, Abuse of Power, Fraud and Corruption helps all LWF employees to make ethical decisions in their professional and private lives.

The Code refers to any misuse of power and exploitation in the working relationships among LWF employees and with those they serve, in areas of sexual exploitation and abuse, harassment, fraud and corruption, and unethical business practices.

All LWF employees are required to adhere to the Code.

Learn more and download the Code of Conduct